Thank you for shopping at  mirrea(mirrea.shop). If you are not completely satisfied with your purchase, we are here to help.

Consumers have a statutory right of withdrawal. In addition, we offer a voluntary return guarantee of 30 days.

1. Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

 

The cancellation period is 30 days from the day on which you or a third party named by you, who is not theThe carrier is the one who takes possession of the goods.nommen haben or hat.

 

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail).

Our contact details for cancellations:

• Company: mirrea

• Address: Paul-Hey-Straße 6, 82131 Gauting, Germany

• Email: support@mirrea.shop

• Phone: 015231342588

2. Consequences of cancellation (refund)

If you cancel this contract, we will reimburse all payments received from you without undue delay and at the latest within fourteen days from the day on which we received your notification of cancellation of this contract.

• Refund method: For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you.

• Fees: You will not be charged any fees for this refund. There is no restocking fee .

• Right of retention: We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

3. Returns (Shipping & Costs)

We want to make the return process as easy as possible for you:

• Return shipping costs: Returns are completely free for you . We cover the shipping costs for return transport within Germany.

• Procedure: Please contact our customer service at [phone number] support@mirrea.shop to receive a free return label. Affix this label to the package and drop it off at the respective shipping provider.

• Deadline: You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired.

4. Condition of goods & exclusions

• Compensation for diminished value: You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

• Exceptions to the return policy: mirrea does not offer "Final Sale" items (special offers excluded from exchange). The 30-day return policy applies to all products in our store, unless they fall under the statutory exceptions (e.g., perishable goods or sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery